Frequently asked questions
- How does shipping work for orders on REME
- We offer worldwide shipping with secure and reliable delivery services. Shipping costs and delivery times may vary based on your location and the product you choose. You can find detailed shipping information during the checkout process.
- Do I need to pay duties and taxes on my purchase?
- The customer is responsible for both VAT and taxes. The applicability of VAT depends on your location. Please note that for certain international orders, you may be responsible for paying local import taxes or duties, which are not included in the purchase price. Please check with your local authorities for more information on VAT and customs fees.
- How do you ensure the authenticity of your products?
- We take authenticity seriously. Our team of experts meticulously inspects and verifies every item we offer.
4. Terms of Payment
- What payment methods are accepted?
- We accept a variety of payment methods, including credit/debit cards and more. You can select your preferred payment option during the checkout process for a secure and convenient transaction. For enterprise and key partners with separately negotiated payment terms, we ensure flexibility and can accommodate various payment methods tailored to your specific needs, including bank transfers and other options.
5. Return Policy
- What is your return policy?
- At REME Luxury Goods, all sales are considered final. However, we understand that certain situations may warrant special consideration. If you have any concerns or questions regarding your purchase, please do not hesitate to reach out to us at sales (at) itsreme.com. We are dedicated to ensuring your satisfaction and will work with you to address any issues that may arise.
6. Condition Rating
- How do you rate the condition of your products?
- We employ a standardized rating system to ensure transparency regarding the condition of our products. Each item is categorized as follows:
S: Brand new and unused
A: Excellent condition
AB: Gently used with minimal signs of wear, such as small scratches
B: Used with visible signs of usage like larger scratches, discoloration, or stains
BC: Well-used with noticeable signs of wear, such as tears
C: Clearly visible wear and imperfections
- Please note that every item is accompanied by its specific condition rating. Additionally, any imperfections are detailed in the product description. For the most accurate assessment, we recommend reviewing the images provided.